Frequently Asked Questions

COVID Protocols

As restrictions change, we want our clients as comfortable as possible when coming to the studio. We ask that clients who would like to work out WITHOUT a mask provide us proof of vaccination. If it is your preference to wear a mask, please do what makes you most comfortable. All the Zone Fitness staff are fully vaccinated!

Do you offer any special pricing?

We offer an introduction to personal training. You receive 3 sessions to be used within 10 days for $99. We also offer an introduction to group classes which is 1 week of unlimited classes for $25.

We run special promotions on both personal training and group classes throughout the year and encourage you to join our email list to see those promotions.

Do you offer virtual 1:1 Personal Training Sessions?

Yes, we currently offer both in-studio as well as virtual personal training sessions. On a case-by-case basis, we also offer in-home 1:1 Personal training.

What’s included in 1:1 Personal Training?

All our 1:1 Personal training includes a customized program that includes cardio protocols as well as nutrition guidance.

How long are the 1:1 Personal Training Sessions?
All of our 1:1 Personal training sessions are 45 minutes long.
How much is 1:1 Personal Training?

We offer monthly plans as well as packages. Prices range from $58-$68 per session depending on plan and commitment.

How do you track progress in clients?

We offer all our 1:1 Personal training clients a fitness assessment every 3-4 months. Each month we review any monthly goals and set a path for each client. Fitness assessments are available to class members for a fee.

How do I sign up?
All 1:1 Personal Training sessions are booked through your personal trainer. Our group exercise classes and Peloton are booked on Mindbody. To sign up for classes or Peloton please contact Zone Fitness and we will get your account set up!
What if the class or Peloton is waitlisted?
If a class or the Peloton is waitlisted, please join the waitlist. As clients cancel, you will be automatically added to the class or Peloton and will be notified by email. If you cannot make the class or Peloton time, please log into Mindbody and cancel.
What is your cancellation / no-show policy?
We do ask that clients give us 12 hours prior to the time of your 1:1 Personal Training session. We understand that from time to time things come up and you need to cancel without the 12 hours of notice. On a case-by-case basis, we will give you the opportunity to make that session up within the week of cancelation.

Class and Peloton cancelations must be made on Mindbody. There is a $10 fee if you fail to attend a class of Peloton session that you have signed up for.

Do you have lockers or showers?
We do not have lockers but do offer cubby space where you may store your belongings while in the studio. We have restrooms where you can freshen up but do not have showers.
When will I start to see results?
As with any exercise program, results will vary for each person. Depending on your fitness level and goals, we recommend working out at least three times per week and incorporating a combination of cardio and strength.
How do I get access to the Peloton cardio equipment?

As a personal training studio, we found it best to “trick” clients into cardio with Peloton. We have both the tread and spin bike here at Zone Fitness. We offer free Peloton access to all 1:1 personal training clients. Our unlimited class membership does not include Peloton access. We have a Class membership + that gives you full access to unlimited classes and Peloton bookings. We also offer Peloton pass packages. Please email us for more info at hello@zonefitnesschelmsford.com.

What is open gym?
Open gym is a time we give all our clients to be able to come in and do a “workout of the day” in our group training room. Our open gym schedule is on our Mindbody site.
How many people are in a typical group exercise class?
Here at Zone Fitness, we work hard to create a small group environment in our classes. We allow no more than 4 people in studio and can zoom any class to include people working out from home.
Are your group classes in person or virtual?
We are lucky to be able to offer both, in person, and virtual options. On our Mindbody site, you will see we have all our classes listed twice. You can sign up for in person or virtual via zoom.
Do you offer gift cards?

YES! To purchase you can contact us at hello@zonefitnesschelmsford.com and we will take care of the rest for you.